Video Tutorials

Netop Remote Control: Instructional Videos

 

Tutorial: Installing the Guest

This video provides a step-by-step tutorial for how to install the Netop Remote Control Guest module on a Windows operating system. The Guest module is used by service desk representatives to connect to and provide support to an end user's device.

Tutorial: Installing the Host

This video provides a step-by-step tutorial for how to install the Netop Remote Control Host module on a Windows operating system. The Host module is installed on target devices (e.g. an end user's laptop) so the machine can be remotely supported.

Tutorial: Adding a License Key to the Guest & Host

This video provides a tutorial for how to add license keys to existing installations of the Netop Remote Control Host & Guest modules on a Windows operating system. 

Tutorial: Optimize Screen Transfer Speeds

This video provides an overview of how to make make adjustments in the Netop Guest module to optimize screen transfer speeds when remotely connecting to a target device over a slow network connection. 

Tutorial: Configure the WebConnect Communication Profile

This video describes how to create a WebConnect communication profile in your Host or Guest module. Netop WebConnect is a secure web based communication that relies on the Connection Manager and Connection Server.

Tutorial: Configure Host for new browser based support console

Learn how to configure the Netop Host to support the new browser based support console so ITSM representatives can quickly and easily remote control Windows-enabled devices through an Internet browser. The Host only needs to be configured for customers who are upgrading to Netop Remote Control version 11.5.