Annual Support and Upgrade Program
Continuous protection for your software investment
Netop Advantage is the annual support and upgrade program that keeps you current with new releases, and provides technical support for all your Netop software questions. It includes free updates to your Netop software, license management and access to Netop’s expert technical support services, ensuring you maintain the value of your software investment. To help you get started, every new Netop software license purchase includes one year of Advantage support and upgrades at no charge. At the end of 12 months simply renew your Advantage plan to continue uninterrupted access to new releases and technical support for your Netop software.
Full upgrade protection
Software upgrades and documentation are free, ensuring you stay current on the latest technical developments.
License management service
Netop keeps track of your license keys, subscriptions and online accounts. Lost or missing keys are replaced at no charge.
Reduced software costs
Price breaks on additional licenses or subscriptions let you expand your use of Netop software at a lower cost.
Online support services
Access product information, software updates and technical support resources online with Netop Advantage.
Expert technical assistance
Netop's trained support team is available to provide expert advice and assistance for your support questions.
Lower total cost of ownership
Continuous protection not only keeps you current, but costs less than periodic upgrades.
Have a subscription rather than a license? No problem.
Netop Advantage is included in all subscription or hosted service purchases. The program is automatically renewed when your subscription or account is renewed.
The Netop Remote Control Portal is included with your Advantage Program.
Customers with active Advantage programs on their Netop Remote Control Guest licenses have access to the Netop Remote Control Portal. Each Guest license with an active Advantage program status includes one seat on the Netop Remote Control Portal. Access to the Portal is available through December 31, 2015. Sign up for a free trial of the Portal here.
Freqently asked questions
Have a question about Netop Advantage? See our answers to frequently asked questions.
Need information on renewing or using Netop Advantage?
For access to online technical support resources and expert assistance, go to the technical support area of this Web site and select the product you need help with. You'll find many resources available online, as well as a form you can use to request assistance from the Netop technical support team.
Netop Advantage replaces Netop Upgrade Insurance
The Netop Upgrade Insurance (NUI) program has been renamed the Netop Advantage annual support and upgrade program to better reflect the full value of this service offering which includes expert technical support as well as upgrade protection. Customers with existing NUI contracts will receive all the benefits of the Netop Advantage program, with no additional steps required. Beginning in July 2010, all new Netop software purchases will include one free year of Netop Advantage, and all NUI renewals will be replaced by Netop Advantage renewals.
Questions about your NUI contract? See answers to frequently asked questions.