Technical Support


  • Submit a Technical Support Request

    EDU Support Form
    Description of Problem   
    First Name  
    Last Name  
    Student Operating System   
    Teacher Operating System   
    Attachment   Attach files
    Each of your file(s) can be up to 20MB in size.
    powered by
  • Chat with Our Support Team

    To launch a chat, click the "chat" button.
    Desktop: Click the green button on lower right-hand side of the screen.
    Mobile: Access chat from the hamburger menu at the top of the screen.

  • Product Upgrade and Support Policy

    Netop encourages all customers to stay current with the latest versions of our software. For customers with perpetual licenses upgrades and technical support are free with a current Netop Advantage Program (annual support and upgrade program). For customers with a subscription license upgrades and technical support are included and will be available as long the subscription has not expired.


    Perpetual licenses

    Customers using an older version of Netop software are eligible to purchase an upgrade to the latest version at the upgrade price, as long as that version has not been terminated by Netop. Products that have been terminated are not eligible for technical support or upgrade pricing. Customers wishing to upgrade from a terminated version to a new version will need to purchase a new license from Netop.

    Currently, versions 9.0 and higher of Netop Vision Pro are eligible for upgrades. Version 8, and all older versions of Vision and Vision Pro have been terminated, and are not eligible for technical support or upgrade pricing. To upgrade a terminated version, you will need to purchase a new license for Netop Vision Pro.


    Subscription licenses

    Customers with an expired subscription license of Netop Software are not eligible to use the software and need to purchase a new subscription license to be able to use the latest version of that software. 

    For more information on Netop's upgrade policy, click here.

    If you have any questions about the status of your licenses, would like to upgrade or purchase additional licenses, please contact us.



  • Visit our Knowledge Base

    Our knowledge base is open 24/7 and has answers to a wide range of questions on implementing and using Netop Vision products.

    Visit the Knowledge Base

  • System Requirements

    The classroom management software Netop Vision works with different operating systems including Windows, macOS, Chrome OS, iOS and others, and is designed to work well in both wired and wireless classroom environments. Learn about the supported environments before you download the software.

    See Vision system requirements

  • Netop Service Level Agreement