Join Us!

Javascript Developer

Here at Netop we pride ourselves in creating one of the the first enterprise remote control solutions in the world. Used by half of the Fortune 100, Netop Remote Control is designed for remote access in complex environments where meeting stringent security standards is essential. Millions of users count on Netop to make 100 million swift, secure and seamless connections every day.

We are actively looking for a Frontend JavaScript Developer, as part of a cross-functional team in charge of improving and delivering the cloud component of our Netop Remote Control product. Our team needs a colleague who has strong proficiency with JavaScript and a good knowledge of frontend technologies (backend is nice to have). A basic understanding of cloud technologies, such as AWS and Docker is appreciated as well as of the fundamental design principles behind a scalable application.

You will be working with:

• Frontend: Backbone, Bootstrap, JQuery, Bower

• Backend: NodeJS

• ECMAScript: ECMAScript 6 + ECMAScript 2017 (NodeJS specific)

• Serialization: Protocol Buffers

• Storage: Redis, MySQL, Sequelize

• Inter Services Communication: RabbitMQ

• Communication: WebSockets

• Infrastructure: AWS, Docker

• Version control: Git

• Continuous integration: GitLab

 

You will have the opportunity to:

• Bring your ideas to life by coming up with innovative technical solutions and ways to improve our development process

• Design and implementation of low-latency, high-availability and performant applications

• Document code consistently throughout the development process writing reusable, testable and efficient code

• Proactively work to improve processes/coding standards

• Use SCRUM as the framework for the internal process

We will support you with:

• An attractive remuneration package

• Medical subscription for you and your family so that you won’t have to worry about those sick days

• Transport discounts and flexible schedule for a better work-life balance

• Meal tickets to cover your lunch expenses

• Massages and fruits at the office (because we want you relaxed and healthy)

• All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.)

• Lots of social events in which you will have fun and get to know your colleagues

Find out more about us and out product here: https://www.netop.com/remotesupport.htm

We are actively looking for a Full stack Developer, with mid-level experience (3-4 years), as part of a team in charge of improving and delivering our Netop Live Guide product. Our team needs a colleague who has strong proficiency with PHP and JavaScript and loves programming. Experience with React Js, Redux and NodeJs is also good to have.

You will be working with:

• Frontend: React Js, Redux
• Backend: NodeJS
• HTML and CSS
• Rest-full web services architecture
• Storage: Redis, SQL
• Inter Services Communication: RabbitMQ
• Communication: WebSockets
• Infrastructure: AWS, Docker
• Version control: Git
• Continuous integration: GitLab

You will have the opportunity to:

• Bring your ideas to life by coming up with innovative technical solutions and ways to improve our development process
• Document code consistently throughout the development process writing reusable, testable and efficient code
• Proactively work to improve processes/coding standards
• Use SCRUM as the framework for the internal process

We will support you with:

• Medical subscription for you and your family so that you won’t have to worry about those sick days
• Transport discounts and flexible schedule for a better work-life balance
• Meal tickets to cover your lunch expenses
• Massages and fruits at the office (because we want you relaxed and healthy)
• All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.)
• Lots of social events in which you will have fun and get to know your colleagues

 We believe in innovation and creativity, we value each other and we need people like you!  

Looking for a place where your daily tasks are accompanied by a pleasant environment, where optimism and collegiality are perfectly blended so that you have the opportunity to advance in your professional life? Do you have a lot of ideas? Do you want to accomplish great things? Netop may be the answer to these questions. 

Used by half of the Fortune, Netop solutions include secure remote access, live chat and classroom management, helping companies to offer better customer service, to reduce support costs and meet the security and compliance standards. We are also one of the first companies in Romania that have started to use the Scrum Agile methodology.  

If you share our passion for Agile and you want to work in a flexible and friendly environment, keep reading.  

What will you do? 

• Participate in review meetings to find out the latest product features and fixes. This will enable you to - make the proper documentation updates and properly organize your tasks to deliver on time. 

• Manage the localization process from end to end. You will review the UI texts, update documentation / create new manuals upon request. 

• Create new technical articles and update the existing ones, ensuring that the Netop knowledge base is always up-to-date. 

• Work closely with the Product Managers and Product Owners to ensure the smooth delivery of product documentation. 

• On the release dates you will publish documentation on both the Netop website and the knowledge base. 

• Upon request, you will also help other departments with technical documents, formatting documents and other needs that might arise. 

What tools will you use? 

• MS Word for small manuals and technical articles 

• Help and Manual: for embedded and online help 

• PHPKB: For knowledge base management ad articles creation 

• Typo-3: for adding manuals and guides on the Netop website (backend) 

• Any other tools you find relevant for your activity, we encourage you to come with suggestions for improvement 

 
We will support you with: 

• Medical subscription for you and your family so that you won’t have to worry about those sick days; 

• Transport discounts and flexible schedule for a better work-life balance; 

• Meal tickets to cover your lunch expenses; 

• Fruits at the office (because we want you healthy); 

• All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.); 

• Lots of social events in which you will have fun and get to know your colleagues; 

•  Relaxed working environment (the massage at the office does wonders :P). 

 
If you: 

• Have strong English verbal and written communications skills; 

• Are able to take complex, technical information and make it easy to understand by non-technical personas; 

• Are able to create detailed instructions and step-by-step procedures so that instructions can be useful; 

• Are able to work alone with no supervision and as part of multiple teams; 

• Understand and are capable to explain highly technical information; 

• Have 3+ years of technical writing experience 
   

And you want to be part of our team, then apply here or send your CV at ro-hr@netop.com 

 
 

 

 

As a Customer Service and Presales at Netop, you’ll play an integral role with the customer experience and sales of Netop’s Remote control products. You’ll own the technical dimension of the customer service and sales cycle and work closely with our account managers and partners in the Administration space in the EMEA region. 

This position will consist of both customer service and presales activities.

You’ll master technical expertise, product knowledge and industry insight with your sales acumen to educate the customer on the product and help close deals with Netop’s most strategic, high-profile prospects.

You’ll interact with Netop customers to provide information and troubleshooting in response to inquiries about products and services. You will be responsible for handling and resolving customer issues and complaints. 

You will be enabling and empowering customers as they deploy, configure and report incidents with their Netop Remote Control solutions in the form of professional services delivery. 

This is a full-time position in our Bucharest, Romania office.

Job Description:

Presales

    • Deliver advanced technical presentations to prospects and customers, remotely and in-person

    • Contribute to designing technical solutions to meet our prospects' needs

    • Partner with the Sales and Product teams to develop presentations, proposals and convey value propositions

    • Gather customer feedback to help shape the product roadmap

    • Respond to functional and technical elements of RFIs/RFPs

    • Create new consultancy opportunities and provide professional services aimed at onboarding customers with Netop’s Remote Control products

    • Keep up-to-date on relevant competitive solutions, products and services

Customer Service

Responsible for handling general and technical inquiries (Mostly 2nd Level support) on our Remote Control products

    • Take incoming customer requests (via telephone, email, web, chat or forum), log request details onto case management systems and provide response and resolution within SLA targets

    • Proactively update customers with status and resolution progress

    • Escalate potential service and product issues to the appropriate level in the organization

    • Work transversal with both development and sales teams to insure best in class service to our customers

    • Assist other Supporters, insuring that major technical support issues are properly addressed

    • Test and analyze software products as assigned

    • Re-produce product reported scenarios to confirm if any defects 

    • Write and submit technical support knowledge base articles

Job Requirements

    • College degree in Information Technology or similar 

    • Sales engineering or solution consulting experience with SaaS or technical products in the Remote Control space

    • Minimum 3 years of technical support (Advanced knowledge in Linux, Windows, OSX and Mobile operating systems and their various configurations. Working with ITSM customers

    • 1–2 years of Networking experience in IT, or other technical positions (preferred)

    • A solid understanding of networking principles

    • CCENT or CCNA certification (not required but preffered)

    • At least 2 year experience in customer facing, high level engagement    process and cross team cooperation ability

    • Experience in leading technical presales discussions and presenting software demos with the ability to adapt to both technical and non-technical audience

    • Training skills and experience

    • Identify customer needs – anticipate needs

    • Promote and guide customers towards long term and recurring engagements

    • Resourceful individual able to create and optimize workflow and process efficiencies

    • Sociable and a good team player

If interested, send your resume to ro-hr@netop.com