Join Us!

Javascript Developer

For more than 30 years, Netop has created market-leading software solutions that connect computers, production technology and smart devices. Used by half of the Fortune, Netop Remote Control is designed for remote access in complex environments where meeting stringent security standards is essential. Millions of users count on Netop to make 100 million swift, secure and seamless connections every day.

We are actively looking for a JavaScript Developer, as part of a cross-functional team in charge of improving and delivering the cloud component of our Netop Remote Control product.

What we look for:

·       Strong proficiency with JavaScript

·       Very good understanding of frontend technologies

·       Basic understanding of cloud technologies, such as AWS and Docker

·       Understanding fundamental design principles behind a scalable application

·       Be familiar with single page applications and responsive design

 You will be working with:

·       Frontend: React / Redux

·       Backend: NodeJS

·       ECMAScript: ECMAScript 6 + ECMAScript 2017 (NodeJS specific)

·       Serialization: Protocol Buffers

·       Communication: WebSockets, HTTP APIs

·       Infrastructure: AWS, Docker

·       Version control: Git

·       Continuous integration: GitLab

 Responsibilities:

·       Help developing a web application to be used within our cloud solution

·       Have the chance to bring your ideas to life by coming up with innovative technical solutions and ways to improve our development process

·       Design and implementation of low-latency, high-availability and performant applications

·       Document code consistently throughout the development process writing reusable, testable and efficient code

·       Proactively work to improve processes/coding standards

·       Use SCRUM as the framework for the internal process

 Who we are (Netop):

·       Founded: 1981

·       Global company with offices in: Denmark, United States, Switzerland, Romania

·       R&D office located in Romania with 40 employees

·       Partners: Successful partners representing Netop in over 105 countries

Technology partners: Toshiba, Diebold Nixdorf, Microsoft, NCR, Samsung, BMC, ServiceNow.

Find out more about us and out product here: https://www.netop.com/remotesupport.htm

 As a Technical Sales Consultant at Netop, you’ll play a significant role in the sales and account – development process of Netop’s Remote control business. You will act as the technical point of contact for all Tier account Management sales teams representing the “go to” technical expert on Netop Remote Control product(s), running customized demonstrations, providing technical training, playing a key role in RFI/RFPs, pilots and pre-sale technical and business scoping of projects.

The Technical Expert would act as the specialist / analyst / technician who has the relevant depth of knowledge, the ability to solve problems and facilitate deep-dive discussions. The role is tasked with knowing the products and services inside and out and can apply the right ones to the right situations to help customers be most successful with their solutions.

You’ll master technical expertise, product knowledge and industry insight with your sales acumen to educate the customer on the product and help close deals with Netop’s most strategic, high-profile prospects.

This role requires proven sales and technical sales (sales engineer/presales) experience.

This is a full-time position in our Bucharest, Romania office. Up to 25% Travel.

Job Description:

• Deliver advanced technical presentations to prospects and customers, remotely and in-person
• Design technical solutions to meet prospects' needs

• Partner with the Sales and Product teams to develop presentations, proposals and convey value propositions
• Build, maintain and grow relationship with existing customer technical teams and users of the product.
• Gather customer feedback to help shape the product roadmap
• Respond to functional and technical elements of RFIs/RFPs
• Create new consultancy opportunities and provide professional services aimed at onboarding customers with Netop’s Remote Control products
• Keep up-to-date on relevant competitive solutions, products and services
  
  

Key Skills:

• Research and understand how technology can benefit / complement customer industry needs and look for ways the customer could be doing things better, identifying new opportunities.
• Understanding needs and crafting the best solutions – consultative selling.
• Solving Implementation Roadblocks – Post Sales technical problem-solving skills to increase customer satisfaction with onboarding and its loyalty going forward.
• Be on top of customer technical evaluator concerns and anticipate risks on the project, answering technical questions and providing technical advice.

Job Requirements:

• Bachelor’s degree in engineering, computer science, Information Technology or similar
• 5+ years of sales experience and engineering or solution consulting experience with SaaS / software products.
• Proven knowledge of, and the ability to sell, the latest technologies. Building, supporting and selling security solutions experience preferred (Awareness of GDPR, SOCII, ISO frameworks)
• In-depth market and IT industry knowledge
• Strong professional communication skills (written and verbal) with a friendly and professional approach
• Fluent in English with excellent professional communication skills (written, verbal, presentation); Additional language fluency (German, French, Spanish, Danish, Swedish) is a plus
• Ability to work independently with guidance from a Manager and support from local and global teams
• Expert-level knowledge in each of the following areas: Networking (CCNP+), operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management
• Experience in leading technical presales discussions and presenting software demos with the ability to adapt to both technical and non-technical audience
• Resourceful individual able to create and optimize workflow and process efficiencies

We will support you with:

• Medical subscription for you and your family so that you won’t have to worry about those sick days
• Transport discounts and flexible schedule for a better work-life balance
• Meal tickets to cover your lunch expenses
• Massages and fruits at the office (because we want you relaxed and healthy)
• All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.)
• Lots of social events in which you will have fun and get to know your colleagues

As a Technical Support Specialist at Netop, you’ll play an integral role with the customer experience of Netop’s Remote control products. You’ll own the technical dimension of the customer service and and work closely with our customer services and development teams.

You’ll interact with Netop customers to provide information and troubleshooting in response to inquiries about products and services. You will be responsible for handling and resolving customer issues and will be enabling and empowering customers as they deploy, configure and report incidents with their Netop Remote Control solutions in the form of professional services delivery.

This is a full-time position in our Bucharest, Romania office.

What you will do:

• Handle general and technical inquiries (Mostly 2nd Level support) on our Remote Control products
• Take incoming customer requests (via telephone, email, web, chat or forum), log request details onto case management systems and provide response and resolution within SLA targets
• Proactively update customers with status and resolution progress
• Escalate potential service and product issues to the appropriate level in the organization
• Work transversal with both development and sales teams to insure best in class service to our customers
• Assist other Supporters, insuring that major technical support issues are properly addressed
• Test and analyze software products as assigned
• Re-produce product reported scenarios to confirm if any defects
• Write and submit technical support knowledge base articles
  
  

What we need you to have:

• College degree in Information Technology or similar
• Minimum 3 years of technical support (Advanced knowledge in Linux, Windows, OSX and Mobile operating systems and their various configurations. Working with ITSM customers
• 1–2 years of Networking experience in IT, or other technical positions (preferred)
• A solid understanding of networking principles
• CCENT or CCNA certification (not required but preffered)
• Ability to create and optimize workflow and process efficiencies
• Sociability and collaboration skills
  
  

We will support you with:

• Medical subscription for you and your family so that you won’t have to worry about those sick days
• Transport discounts and flexible schedule for a better work-life balance
• Meal tickets to cover your lunch expenses
• Massages and fruits at the office (because we want you relaxed and healthy)
• All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.)
• Lots of social events in which you will have fun and get to know your colleagues