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Disclaimer, Privacy Policy & Cookies

Material displayed on this Web site may only be downloaded for non-commercial use and on the condition you respect and keep intact all copyrights, trademarks and other proprietary notices. You may not copy, reproduce, republish, upload, post, transmit or distribute any of the contents of this Web site for either public or commercial use without prior written permission from Netop.

The trademarks and logos displayed on this Web site are the property of Netop, or of their respective owners. Nothing contained on the site may be construed as granting, by implication, estoppels, or otherwise any license or right to use any of the trademarks displayed on this site without the prior written permission of Netop.

For information about cookies on Netop, see our cookies policy page.

This Web site has been made in accordance with Danish law. While Netop takes reasonable measures to ensure the correct operation of this Web site and the accuracy of its content, Netop cannot accept any responsibility or liability for the improper operation of the site (including any associated software) or reliance by any person(s) on the site’s content. Netop disclaims any control over, relationship with or endorsement of sites to which this site is linked.

Privacy Statement

Netop collects information to better understand your product needs and interests. When you submit an online form, including requests for trial software, demos, newsletters, technical support, assessments, or to register a product, we collect information such as your name, address, telephone number, company, current position, email address, user IDs, passwords, product/service preferences, and contact preferences.

Netop may also collect information during your visit to Netop webpages through our automatic data collection tools, including cookies, web beacons, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type, language, access times, and the address of the website from which you arrived to our site. These tools may also collect information such as (IP) address, clickstream behavior (what elements you click on our webpages), and pages visited within the domain. When a visitor requests a page from any website within Netop’s network, our web servers recognize a visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. When you receive emails from Netop, we use embedded links to track the effectiveness of our marketing initiatives, such as whether you have opened the email or clicked a link within it. Netop also collects information from credible third party commercially and publicly available sources. This information may include your name, address, email address and demographic data which may be may be used along with the information Netop collects when you visit Netop’s network. By continuing to interact with the Netop network and its communications, you consent that Netop may process the aforementioned data collected while using our website. If you do not want Netop to collect and process this information, you may choose to: (1) modify your communication preferences to not receive emails from Netop; (2) not click links within emails or webpages created by Netop; or (3) tell your browser to refuse all cookies.

As a condition of submitting a Netop web form, US residents consent to being contacted by Netop or its representatives to provide them with information about products and/or services that we think will be of interest to them; non-US residents may consent to these communications by checking the opt-in field present on their localized Netop forms. You have the ability to change your privacy and communication preferences at any time by: (1) accessing the My Profile page within; (2) clicking the Unsubscribe link at the bottom of Netop emails; (3) by sending an email to; or (4) mailing a written request to the address listed at the bottom of your Netop newsletter. Unsubscribe requests will be processed no later than 30 days after the request is received.

Netop will send you direct marketing emails regarding your product interests no more than four (4) times per month, while transactional emails will be sent as necessary to complete the business process. Emails will be sent from Netop (usually or directly from Netop employees) or its partners where appropriate. Netop works with service providers and suppliers to better deliver our products and services, and to assist Netop with marketing and communication initiatives. These providers and suppliers include, for example, local resellers and online payment processors. The information provided by you is kept confidential and never shared with third parties except when necessary to fulfill requests for further information, technical support or free trial software, in which case your details may be forwarded to local Netop representatives. Suppliers and service providers are required to keep confidential the information received on behalf of Netop and may not use it for any purpose other than to carry out the services they are performing for Netop.

The Netop Web site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the Web site analyze how users use the site. The information generated by the cookie about your use of the Web site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Web site, compiling reports on Web site activity for Web site operators and providing other services relating to Web site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Web site. By using this Web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Special Addendum for Netop Mobile for Android

(Google policy requires us to repeat this information here)

Use of Internet and WiFi permissions

The purpose of our Host App for Android is to let you or your authorized users control it over Internet and WiFi, therefore it needs those Android permissions to do that.

In-app purchase

The Netop Remote Control Android Host provides a 30-day free trial. After 30 days, a valid license key is required. License keys can be purchased through the Netop Partner network or at

Use of the permissions not listed elsewhere

These are things you can can access remotely using our Netop Mobile for Android, subject to your own choice of in-app security settings.

Use of Bluetooth and Phone permissions

On some devices, our Netop Mobile for Android needs these permissions to determine the name and model of the phone, so your authorized users can select it for connections and see the proper model specific “skin” when you allow them to control your phone.

Usage of Google Cloud Messaging and SMS permissions

We use Google Cloud Messaging (and may also use SMS in a future version) to reduce battery and mobile data usage.

Usage of “Device Administrator” permission

Our application is for remote support and management (which is explicitly described in the app description on Google Play). When the Host is running, the device can be managed remotely from a Netop Guest module.

On Samsung devices – and Samsung only – we are using the KNOX SDK (Samsung API) that provides additional vendor-specific functionality we find useful for our application. We are using the following permissions from the KNOX SDK:

§  android.permission.sec.MDM_SECURITY – to be able to reboot device remotely

§  android.permission.sec.MDM_REMOTE_CONTROL – remotely control device

In order to obtain access to these APIs on Samsung our Netop Mobile for Android needs to be assigned as device administrator, therefore it needs to include “Device Administrator” permission in the App description (which is the same for all devices) as described in the Samsung KNOX SDK to get access to the Remote Control API and to be able to reboot the device

Below are additional details about the device admin handling in our Netop Mobile for Android app:

  1. If the app runs on a Samsung device with KNOX SDK support our application asks the user to accept assigning device administrator rights to our app. We do not ask the user to assign device administrator rights on non-Samsung devices.
  2. If the user accepts the app to run as device administrator, the app configures the KNOX SDK, so the device can be managed remotely. This will show some generic Samsung warnings about what other apps could do with that permission, we only use the “Allow Remote Control of device” part, which is the purpose of our Netop Mobile for Android. There will also be a second prompt about Samsung’s own privacy policy for this feature, which you may want to read as it is beyond our control.
  3. Because a user is not able to uninstall an app in “Application Manager” that is assigned device administrator rights (and able to understand – Uninstall is just grayed out), we have added a menu item to our app so the user easily can uninstall our app and hence revoke the Hosts device administrators privileges.