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Netop may also collect information during your visit to Netop webpages through our automatic data collection tools, including cookies, web beacons, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type, language, access times, and the address of the website from which you arrived to our site. These tools may also collect information such as (IP) address, clickstream behavior (what elements you click on our webpages), and pages visited within the Netop.com domain. When a visitor requests a page from any website within Netop’s network, our web servers recognize a visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. When you receive emails from Netop, we use embedded links to track the effectiveness of our marketing initiatives, such as whether you have opened the email or clicked a link within it. Netop also collects information from credible third party commercially and publicly available sources. This information may include your name, address, email address and demographic data which may be may be used along with the information Netop collects when you visit Netop’s network. By continuing to interact with the Netop network and its communications, you consent that Netop may process the aforementioned data collected while using our website. If you do not want Netop to collect and process this information, you may choose to: (1) modify your communication preferences to not receive emails from Netop; (2) not click links within emails or webpages created by Netop; or (3) tell your browser to refuse all cookies.
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Special Addendum for Netop Mobile for Android
(Google policy requires us to repeat this information here)
Use of Internet and WiFi permissions
The purpose of our Host App for Android is to let you or your authorized users control it over Internet and WiFi, therefore it needs those Android permissions to do that.
The Netop Remote Control Android Host provides a 30-day free trial. After 30 days, a valid license key is required. License keys can be purchased through the Netop Partner network or at www.netop.com/remote-support.htm
Use of the permissions not listed elsewhere
These are things you can can access remotely using our Netop Mobile for Android, subject to your own choice of in-app security settings.
Use of Bluetooth and Phone permissions
On some devices, our Netop Mobile for Android needs these permissions to determine the name and model of the phone, so your authorized users can select it for connections and see the proper model specific “skin” when you allow them to control your phone.
Usage of Google Cloud Messaging and SMS permissions
We use Google Cloud Messaging (and may also use SMS in a future version) to reduce battery and mobile data usage.
Usage of “Device Administrator” permission
Our application is for remote support and management (which is explicitly described in the app description on Google Play). When the Host is running, the device can be managed remotely from a Netop Guest module.
On Samsung devices – and Samsung only – we are using the KNOX SDK (Samsung API) that provides additional vendor-specific functionality we find useful for our application. We are using the following permissions from the KNOX SDK:
§ android.permission.sec.MDM_SECURITY – to be able to reboot device remotely
§ android.permission.sec.MDM_REMOTE_CONTROL – remotely control device
In order to obtain access to these APIs on Samsung our Netop Mobile for Android needs to be assigned as device administrator, therefore it needs to include “Device Administrator” permission in the App description (which is the same for all devices) as described in the Samsung KNOX SDK to get access to the Remote Control API and to be able to reboot the device
Below are additional details about the device admin handling in our Netop Mobile for Android app:
- If the app runs on a Samsung device with KNOX SDK support our application asks the user to accept assigning device administrator rights to our app. We do not ask the user to assign device administrator rights on non-Samsung devices.