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Secure Enterprise Remote Control Solution from Netop Now Available for Retail Point-of-Sales (POS) Systems Running Toshiba 4690

January 14, 2014

At a Time When Retailers are Increasingly Aware of Potential Security Vulnerabilities, Remote Access Innovator, Netop, Announces New Secure Remote Capabilities for Toshiba 4690 POS Operating Systems.

PORTLAND, ORNetop, a pioneer in secure remote access solutions with nearly 30 years of expertise working in large complex environments, today announced its enterprise solution, Remote Control, is available for Controllers running the Toshiba 4690 operating system. The industry’s most trusted and comprehensive remote access solution enables retailers to establish secure remote connections to 4690 Controllers, transfer the graphical interface and exchange mouse and keyboard controls, all while adhering to strict PCI-DSS security requirements.

Known for its robust functionality and ““Toshibarock-solid reliability, the Toshiba 4690 operating system - with more than one million installations - is widely recognized as the premier point-of-sales (POS) platform in the retail industry. To ensure security, access to 4690 Controllers – both physical and virtual - must be restricted to authorized personnel. However, unlike traditional Windows, Linux and Mac operating systems – where remote access capabilities are widely available – the options for secure remote support of 4690 machines have been limited.

“To date, remote operator connections to 4690 controllers have primarily occurred through text-based terminal access using a computer located within a retail store’s LAN,” said Gregg Margosian, Vice President and Chief Technology Officer, Toshiba Global Commerce Solutions. “By enabling Netop in our 4690 environment, customers running 4690 can now securely access and manage their Controllers with a graphic interface from anywhere.”

With Netop Remote Control, retailers can connect directly to 4690 Controllers wherever they are located, be it across town or across the country. The solution integrates with Active Directory allowing organizations to govern and validate remote support sessions against their existing identity management system. Furthermore, all communication is protected using 256-bit AES encryption and the automatic logging and session recordings provide retailers with complete audit trails of remote session activities.

“Retailers throughout the world have been using Netop Remote Control on Windows and Linux POS devices to drive efficiencies, extract data for reports and ensure their IT assets are operating as expected,” said Kurt Bager, CEO, Netop. “With the new capability, retailers who rely upon Toshiba 4690 Controllers now have a more secure, consolidated and comprehensive way to remotely support their retail environment.”

Netop Remote Control is available for Toshiba 4690 Controllers running version 6.4, which was released on January 6, 2014. For more information, or to start a free trial, visit

About Netop
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has two business areas: Customer Service and Education.

Used by half of the Fortune 100, Netop’s customer service solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective.

Headquartered in Denmark, Netop has offices in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Visit for more information.

About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is retail’s first choice for integrated in-store solutions. With a global team of dedicated business partners, we deliver innovative commerce solutions that transform checkout, provide seamless consumer interactions and optimize retail operations that are changing the retail landscape. To learn more, visit