Netop Updates Live Chat Software for Better Customer CommunicationJanuary 26, 2015
New version updates integration with ZenDesk, enhances HTML 5 console
Today Netop released an update to Netop Live Guide, the company’s text, audio and video chat solution for customer engagement. Used by customer service and technical support teams around the world, Live Guide helps companies deliver better, faster and more personalized service with live chat. The new version provides improved communication to mobile customers and enhanced integration to ZenDesk Inc.’s leading cloud-based customer service platform.
A fully web-based chat solution with support for mobile devices, Live Guide now features an enhanced HTML 5 customer console that automatically reconnects dropped chats to the same operator, ensuring a better and more efficient customer service experience even when the customer’s Internet connection is unreliable.
Additionally, Netop has updated the Live Guide integration with the Zendesk customer service platform to account for recent API changes, ensuring that customer service tickets can be opened directly from live chats in Netop Live Guide for smooth and efficient service management.
“Better customer service starts with better communication” said Kurt Bager, CEO of Netop. “By reconnecting customers to agents, we help to ensure that you deliver great customer service in even the toughest circumstances.”
Netop Live Guide combines a robust live chat feature set and enterprise-level security in an easy-to-implement SaaS solution. Live Guide’s leading-edge text, audio, and video chat are complemented by optional remote assistance and co-browsing modules. Comprehensive reporting features help customer service teams gain deeper insight into customer behavior and improve contact center efficiency, enabling companies around the world to improve site conversions, call resolution rates and customer satisfaction.
Free trials of Netop Live Guide are available at www.netop.com/live-guide
Netop develops market leading software solutions that connect people with computers and smart devices, using remote access, screen-sharing and video chat technologies. Millions of users count on Netop to make 100 million swift, secure and seamless connections every day.
Used by half of the Fortune 100, Netop’s customer service solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards. In education, Netop software connects more than 6 million teachers and students, helping schools transform education and improve learning outcomes with tools that make teaching with technology easier and more effective.