Netop’s new, innovative communication protocol allows fast, firewall-friendly remote access

September 3, 2014

New release of Netop Remote Control brings borderless connectivity to all devices

Netop today released a new version of their industry-leading remote support product, Netop Remote Control, which allows for secure connectivity with devices and end users across the Internet.  This new version includes an updated version of Netop’s WebConnect communication protocol, allowing IT teams borderless connectivity – bypassing firewalls, proxies and routers.  By using Netop Remote Control with WebConnect 2.0, service and technical teams can reach any machine across the Internet with 80% faster connection speed and 50% faster file transfer.


Netop Remote Control 11.7 is enabled to work with the updated, cloud-hosted WebConnect communication protocol.  The combination lets support staff connect with customers without reconfiguring firewalls or compromising security – even on unmanaged networks.  With WebConnect, IT pros no longer need to configure and maintain VPNs to support users beyond the boundaries of their networks.  WebConnect exceeds industry encryption and authentication standards, providing the flexibility of Internet-based connectivity without compromising security.


“The demands on IT and support teams extend beyond the local area network,” said Kurt Bager, CEO of Netop. “With this release of Remote Control, Netop has given IT pros a new tool for providing secure, remote support to machines across the Internet – reducing the cost of providing support and accelerating time to resolution.”


Netop Remote Control 11.7 is available for direct trial download from Netop and select Netop partners. Netop users with a current Netop Advantage subscription are eligible for free upgrades. Any Netop users with questions regarding their current Netop Advantage status can contact Netop for license and renewal information.


About Netop

Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has two business areas: Customer Service and Education. Used by half of the Fortune 100, Netop’s customer service solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective. Headquartered in Denmark, Netop has offices in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Read more at: