Overview

Netop Advantage

Customer Service

Technical Support

Knowledge Base

Community Forums

Resources

Downloads

Product Feedback

Customer and Technical Support

Support Overview

Netop provides tools for you to help others, whether you are a technical support specialist solving customers' computer issues with Netop Remote Control or a teacher guiding students through a research project using Netop Vision7. When it is you that needs help, Netop offers a wide range of options including 24/7 access to user manuals and knowledge base solutions, video tutorials on certain products and phone support from experienced professionals.

Behind the scenes or on the phone, our support team is dedicated to making sure our solutions are working for you. Our global support opening hours: on business days from 7.00 AM (GMT) to 4.30 PM (PST).

Support options

Customer service

The customer service section is the place to go for non-technical issues.

Technical support

Looking for help installing or using a product? This is the place. Simply visit our technical support area and select the product for which you need assistance to see documents and specific support contact information.

Knowledge base

Use the Netop Knowledge Base to find answers to common technical support questions instantly. You will also find information on older versions, as well as manuals and documentation.

Community forums

Netop's Classroom Management Forum provides an online community where educators can discuss classroom management, get tips and share best practices for teaching with technology.  Additional forums for Communication and Administration customers are coming soon.

Downloads

Find free trials of Netop products as well as full versions, additional language and operating system options, software updates and patches, and doumentation for smooth installation and operation of the products.

Product feedback

Let us know what you think about our products. We love hearing positive comments but we need to know what bothers you as well.