Remote Support Management Solutions for Schools

Helping school IT administors meet technical support challenges

Providing IT administration and technical support for schools and universities can be a real challenge these days. Shrinking budgets mean fewer technical personnel are available to support the ever-increasing number of computers in schools. Just keeping up with the updates to operating systems and applications is a challenge. And unlike your counterparts in business IT departments, you have a large population of student users who delight in finding a way to get around basic controls on Internet access and downloads. When a student downloads a file that corrupts a network of classroom computers, that class can't continue until you've fixed the problem, and you may be miles away helping another school. That's when Netop's powerful remote control solutions can make a real difference.


Case study: Remote control success at the University of Madrid

Netop Remote Control and Netop OnDemand are used to support 30,000 students and 3500 computers at the University of Madrid in Spain. Widely considered one of the premier universities in Spain, the Universidad Autonoma de Madrid (UAM) is a state university with a 548-acre campus located 15 kilometers north of the center of Madrid.

"The solution we needed was for a multiplatform environment that worked with diverse operating systems, some of which were quite old. We had looked into other products, however, Netop was simply a better product and it was clear that the Netop Remote Control product range had the security and functionality that we needed."

Custodio Garrido, The University of Madrid

The solution implemented at the University of Madrid uses Netop RemoteControl and Netop OnDemand, both of which have been very positively received across the campus. The solution enables remote suport to be offered to all users across the university, regardless of where they are. For the university this has saved a great deal of time and made a huge difference to the efficiency of IT support.

"We couldn't be more satisfied with the solution."

Custodio Garrido, The University of Madrid




Netop remote control and management solutions for school IT administrators

Netop Remote Control
Netop Remote Control OnDemand
Netop Remote Control Mobile and Embedded

When your expertise is needed, you shouldn’t have to worry about distance, different operating systems, different networks or security. Netop Remote Control brings you one intuitive interface for complex remote maintenance and user support across more platforms and devices than any other remote control product. Netop Remote Control features industry leading encryption and the most comprehensive security system on the market. And when it comes to security you are in charge; you decide who can delete files, upload new files, change system settings, etc. You can rest assured that your remote sessions and vital information are safe from unauthorized access.

Our core product Netop Remote Control integrates seamlessly with Netop Mobile and Embedded, which brings the primary functions of Netop Remote Control to your handheld device, and Netop OnDemand, which enables your helpdesk to establish temporary control over a teacher or student’s computer to better solve problems.

Learn more about Netop RemoteControl

Learn more about Netop Mobile and Embedded

Learn more about Netop OnDemand

 


Save on Netop school IT administration solutions

Netop solutions are designed to work well together, and where appropriate, use common components in an integrated fashion to simplify installation and support. And schools can save significantly when purchasing multiple Netop products together. For information on educational discounts, and special offers for school IT administration, contact your sales team.

Whether you are concerned about protecting students, delivering support remotely or reducing costs, Netop offers solutions that are exceptional values for schools, colleges and universities.