Retail point-of-sale systems and kiosks present unique challenges for support and maintenance. Systems that handle financial transactions require highly secure, specialized support but are often dispersed over a large geographical area, have limited interfaces and reside behind firewalls, making them difficult to service. Also, POS sales systems in diverse retail locations are mainly utilized by non-technical staff and those locations often do not have the personnel needed to complete even routine IT tasks. POS systems and kiosks need a solution for remote support and maintenance that bridges securely across firewalls, works on unattended systems, complies with PCI standards and allows only qualified personnel to make changes.

The largest retailers in the world use Netop Remote Control to securely manage their POS systems everywhere - both inside and outside of their networks and in distributed retail locations.

How can retailers:

• Meet strict PCI security standards while providing remote support?
• Provide centrally managed security, authentication and authorization for POS systems?
• Remotely support POS systems across hundreds of locations?
• Maintain systems remotely while keeping sessions safe from unauthorized access?
• Set up granular layers of access for different employees based on appropriate roles?
• Install new software and updates on geographically disparate stores securely?
• Document every action taken on the network and keep accurate logs for auditing?

Netop Remote Control provides the highest level remote support with industry-leading security that is easily scalable to hundreds or even thousands of systems. Netop Remote Control works transparently across firewalls and allows secure maintenance of POS systems and kiosks in any physical location. Netop Remote Control enables granular control over all user access and has the capability to record all actions for complete auditing and logging, ensuring the integrity of sensitive financial data.

Netop Remote Control provides retailers with:

• Highly secure remote support without the need to configure firewalls
• PCI compliant remote support for any configuration, in any location
• Centralized and detailed administration of all user rights
• 256-AES encryption and market-leading dynamic key exchange
• Complete auditing of all remote sessions and detailed logging

Learn more about Netop Remote Control

Download a free 30-day trial

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Meet PCI Compliance Standards

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. See how Netop Remote Control helps your organization meet these tough standards.

Download Netop PCI Compliance Checklist (PDF)

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Case Study: Retail Point of Sale - Liquor Control Board of Ontario

Learn how one of Canada’s largest retailers meets security standards with a remote support solution from Netop that provides centrally managed security, authentication and authorization for point of sale systems. Netop Remote Control gives the LCBO one interface for remotely supporting its point-of-sale systems and PCs across its more than 600 stores with the most comprehensive security system available today.

Read the complete case study