Sir Robert McAlpine Reduces Costs with Netop Remote Control

"We needed a remote solution to support our growing workforce. It was very clear that Netop's technology was ahead of the game. Fixing problems over the phone lead to confusion and inconsistency, but now employees just sit back and watch the problem being fixed in minutes. We've reduced our support time by 80%." 

Challenge 

• IT department struggling to support growing workforce with wide geographical scope 
• Laborious to tackle each separate problem and support all employees individually
• IT team finding it difficult to provide a good quality experience to employees
• Losing a huge amount of working hours due to extremely time consuming issue resolution
• Wanted web-based remote control application with strong reporting capabilities

Solution

• Selected Netop Remote Control; later selected Netop Education solutions for internal training
• Easily integrated into existing software 
• Manage computers and networked devices remotely as well as proactive maintenance of software and hardware inventory
• Administrators set group policies to create varying levels of access, ensuring data integrity
• Easily customized so the company could mould the system to its business processes

Results

• 80% decrease in IT support time
• Smoother handling of day to day support issues, problems resolved in a fifth of the time
• Providing a better IT experience to its continuously growing workforce
• IT workers log straight onto machines, employee watches problem being fixed in minutes
• Interactive internal training sessions for Head Office with Netop Education Solutions 

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