Netop Expands Remote Support of Android DevicesApril 15, 2015
Additional remote control functions and support for Android 5.0 make Netop the remote access choice for Android
Portland, Oregon - Netop, a global leader in enterprise remote support solutions, announced a new release of its app for remote control of Android devices. Netop Remote Control Mobile for Android enables service teams to provide efficient, secure remote support to field employees using Android tablets and devices. The new release extends remote support to rooted devices running Android 5.0 (Lollipop) and expands Netop Remote Control’s multi-language support to include French, Russian and Danish.
In addition, Netop Remote Control for Android extends chat, file transfer and system inventory capabilities to non-Samsung devices running Android 2.3 or later. Like other Netop solutions, Netop Remote Control for Android has been designed to meet the needs of PCI-compliant and other security-focused industries – with advanced security features and full data encryption.
“Our customers are turning to Android to perform core business functions,” said Kurt Bager, CEO of Netop. “The recent release of Android for Work and the growth of BYOD initiatives increase the likelihood that Android devices will be part of the support demand on IT teams. With Netop Remote Control for Android, Netop continues our drive to provide a single, secure solution for efficient support of all end users and devices.”
Available from the Google Play store and Netop.com, Netop Remote Control for Android lets field employees request support directly from their device. Once a help session is initiated, support agents have a complete view of the employee’s screen – just as if the device was in front of them. Chat and other communication functions ensure a clear understanding of the support issue; file transfer, program management, full system information and other advanced features enable fast issue resolution.
This release of Netop Remote Control for Android is available to all current customers using Netop Remote Control for Android. Organizations looking to add support for Android devices to their current deployment of Netop Remote Control should contact Netop directly or their authorized Netop partner.
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has two business areas: Customer Service and Education. Used by half of the Fortune 100, Netop’s customer service solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective. Headquartered in Denmark, Netop has offices in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Read more at: www.netop.com.