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“Netop Live has increased our service efficiency by min. 100%, as we can manage an average of 5-6 chats in the time that it takes to conduct one telephone conversation.”
Strengthen the dialogue between your organization and Web site visitors with Netop Live Guide.
Netop Live Guide: Personal Customer Service
Netop Live Guide provides you and your customers with easy to use communications in much the same way that Instant Messaging (IM) clients do. The difference is that your customers can engage in real time communication directly with your agents by placing a call through your Web site.
How does it work? Easy - A call is started when a customer clicks the call button your Web site. The system will then launch a new window and open the Live Guide dialog.
With Live Guide's unique rich media chat features you can:
Chat proactively with customers
Convert visitors into happy customers by providing proactive online sales support. Start a chat with any visitor who needs help. Increase sales and customer satisfaction.
Provide expertise on demand
Present visitors with online expert advice from anywhere on your site. Give the visitor the same experience they encounter in a physical store.
Click to chat from email
Transform email marketing campaigns into engaging conversations. Embed "click to chat" functionality right in an email or any other document, allowing customers to connect with your sales team instantly.
Engage customers with audio and video chat
Move seamlessly from a simple chat dialog with your visitors to a full audio and video experience directly from your Web site. Instantly communicate face-to-face with no download required.
Lead visitors to Web pages
Direct visitors' screens to any desired URL or Web site for additional product features, information or demonstrations.
Display customer information to your operators
Live Guide gives you the ability to see your visitor's geographical location so you can provide more customized and personal communication.
Automate Responses
Handle multiple visitors at the same time by using you own library of approved, pre-written messages that allow automated, swift and efficient replies.
Store history & logs
All chat history is stored in the Live Guide system for later use. See every previous conversation and question the next time your customer contacts your company so each staff member can provide excellent service every time.
Get started easily
Based on Adobe Flash, Live Guide requires no download or installation for administrators, operators or visitors. Live Guide can be used almost anywhere as 98% of browsers have Flash.
Be confident of your security
Live Guide is built on a highly secure platform that safeguards the data and privacy of each user. SSL encryption prevents unauthorized data access. Live Guide is a fully hosted solution provided from our secure data center.