HOME / Products / NetOp On Demand / Benefits

Benefits

  • No pre-installed software required
  • Operational in seconds – just download a small 650 kb file from a website
  • No administrative privileges required to run
  • Easy to use – no training needed
  • Firewall friendly – initiates session from inside using standard web services
  • Licensed per helpdesk representative, not per enduser
  • No footprint left at the remote computer

 

Done in seconds with our simple 5-step support solution

ONE. An end user contacts your helpdesk and downloads a temporary NetOp On Demand file.

1-FileDownload

 

TWO. The program unpacks automatically, a service ticket is entered, and it establishes an Internet connection between the end user and your helpdesk representative.

2-Connect

THREE. The end user grants permission to your helpdesk representative to access the remote computer.

3-Allowed
 

FOUR. Your helpdesk representative can now see the end user’s screen, and use his own mouse and keyboard to control the remote computer.

4-Desktop

FINISH! When the problem has been fixed, the end user simply closes NetOp, which immediately erases itself from the hard disk. It’s that simple!

5-Connected