Live Guide: Online chat software for technical and customer service teams
Netop Live Guide live chat software offers your IT, sales and customer service teams web-based text, audio and video chat. With Live Guide, your operators and agents can effectively engage visitors to your website and provide more efficient customer service. Live Guide’s full feature set, advanced reporting capability and industry-leading operator interface are designed for usability and efficiency, resulting in increased conversion rates, lower service costs and improved customer satisfaction.
Live Video & Audio Chat
Take online customer experience one step further with live video and audio chat for truly personalized service.Learn More
iOS and Android Support
Chat with customers who are using desktop or mobile devices - iPads, iPhones, Android - and support BYOD initiatives.Learn More
Live Chat Anywhere
Go where your customers are. Not only for web sites, Live Guide lets you chat in online ads, email and social media.Learn More
Live Chat for Websites
Customer engagement is crucial to your sales and customer service. Live Guide is live support software as well as a sales support tool. By handling customer support inquiries and questions about purchasing your products, Live Guide will help your business sell more and keep your customers happy.
Leveraging live chat to engage with customers before, during and after the buying process increases your overall bottom line. Specifically, Live Guide helps you:
- Improve website conversions
- Increase sales volume
- Reduce operational costs & increase efficiency
- Build brand and customer loyalty
Online services and business tools that offer personal and tailored customer experiences are crucial in trying to attain and retain valuable customers. Using live chat for website engagement gives you the ability to provide an immediate and personalized customer experience. To see the way communication in business has changed, take a look at our Evolution of Communication in Business infographic.
Live Chat as Live Customer Support Software
For customer support, think of Live Guide as live support software that helps you reach your customers quicker, more efficiently and more effectively. Customers in all industries are increasingly becoming more demanding, requiring instant gratification at a superior service level. Live Guide offers live chat for websites and is the best live chat software in the market to help augment your customer support software with real-time engagement in a cost and resource effective manner. For more information about live chat support software, read more about using Live Guide in customer service.
Live Chat as a Sales Support Tool
Ever wonder how live service on your website might affect online sales or conversions? Live chat for your website allows you to do just that, provide live, personal engagement on your website, when your customers need it most. A combination of proactive chat and click-to-chat features from Live Guide provides a dynamic and beneficial online experience. Studies have shown that users are more likely to purchase online when able to use live chat to place questions just before the sale. Learn more about how online chat software by Live Guide can increase revenue and online conversions.
The Live Guide Difference
Live Guide live chat software brings premium live chat and enterprise-level security to businesses in an easy-to-use and cost effective manner. Live Guide outshines other live chat products by offering you a fully-hosted solution with a simple user and operator interface and advanced capabilities, such as live video and audio chat, dynamic reporting and workflows. Try Live Guide for free and see the difference live chat can make on your website.