Click to Chat
With the click of a button on your site customers can immediately connect with your IT or customer service team.
Tailor-made solution - Improve customer satisfaction - Increase efficiency - Maximize sales - Secure solution
Service teams and contact centers choose Netop Live Guide for greater service efficiency, increased sales and improved customer satisfaction.
Netop Live Guide optimizes online customer service by combining text, audio and video chat to create a new service channel. With Live Guide, your service team can:
Secure, easy-to-use and cloud-based, Live Guide is a complete multilingual solution that can be deployed anywhere on your site and in social media in minutes.
Increase efficiency and reduce costs
Customer service and support teams manage three to four times as many inquiries when using chat than by email or phone. Shorter wait times combined with faster resolution means a better bottom line for your company and greater satisfaction for your customers.
Full-featured, easy-to-implement SaaS
From video chat to remote access, from multi-metric reporting to proactive chat, Live Guide has all the features and functions that your business needs. We've designed Live Guide to be easy to implement and use without sacrificing functionality.
Support all the languages your customers speak. With Live Guide it's easy to customize messages and customer facing labels into most Western languages, and route customers to operators who speak their language.
Instant online engagement
You can deploy a Live Guide chat campaign anywhere you can put a link - on your website, in electronic documents, emails, online ads and social media campaigns. From anywhere on the web, you can instantly engage your customers face-to-face.
A trusted solution
No other company has more experience building secure remote connections than Netop. We've used our expertise serving the world's most heavily regulated companies to make Live Guide the most secure and reliable chat solution available.
"Live chat has become an integral extension of our in-store sales team, allowing us to listen to our customer’s needs and engage with them closely and personally." - Steve Allision, Barker and Stonehouse
Banks, insurance companies and other financial institutions worldwide have turned to Netop Live Guide to help them engage customers, increase retention and differentiate their services.
"We are now at the point of developing the video chat-based part of our customer service in the more specialized aspects of our business, such as portfolio management and private banking." - Thomas Egede Kragh, Nykredit Read the Case Study (PDF)
"We would recommend Live Guide to others - and, in fact, have - based on our experience, which has been outstanding." - Heather Fixler, AVP for Project Management, First Savings Bank Northwest Read the Case Study (PDF)
Local government agencies from fire departments to social service and healthcare centers are increasingly turning to Netop Live Guide to provide an online channel to improve citizen access to services.
"It's all about providing our residents the best technology that's out there, at a reasonable price." - JR Gamez, Redwood City Police Department
"Netop Live Guide has completely transformed the whole job seeking experience by unlocking more opportunities for job seekers, as well as employers." - Pascale Woodruff, Project Coordinator, European Commission Read the Case Study (PDF)
Netop Live Guide has helped a wide range of companies to sell their products and services more effectively online. The results include reduced shopping cart abandonment, increased online sales and larger average order sizes.
"We live in a digital world, and our customers are increasingly starting to seek information and purchase products and subscriptions online. They are accustomed to social media where they chat with their friends, so it's only a natural progression that more and more customers want to chat with us instead of calling." - David Demsitz, Head of Online, Hi3G Read the Case Study (PDF)
"Live Guide has unearthed a whole untapped revenue stream which we didn’t even know existed." - Daryl Binelli, E-Marketing Manager, Drive Vauxhall Read the Case Study (PDF)
Help desks everywhere are increasing their quality of service and decreasing their costs by migrating interactions to live chat. Netop Live Guide provides unsurpassed remote support capabilities to meet the needs of customer service and IT help desk teams.
"Live Guide gives us bottom-line savings and also allows our customers to experience super-efficient service." - Martin W. Larsen, Online Manager, e-Conomic Read the Case Study (PDF)
"Live Guide has increased our service efficiency by 100%. We can manage 5-6 chats in the time it takes to conduct one telephone conversation." - Stephan Rosenkilde, SAS Read the Case Study (PDF)
Nearly all businesses are feeling pressure to keep up with changing market demands and developments. At the same time innovations in social media have brought about a change in customer behavior – more and more, customers are online, on the move, texting and chatting in real time for both business and pleasure. So why choose Live Guide over the competition?
Meet tomorrow’s needs today
Live Guide is super scalable and you only pay for what you need. Whatever your goals, today or tomorrow, count on Live Guide as an easy-to-use service that will adapt to your changing business needs and the evolving demands of your customers.
Proven return on investment
Live Guide helps you create a more efficient working environment for your service agents, and that means faster responses, higher sales and reduced operating costs. Since chat operators can handle multiple sessions simultaneously, you save money by increasing per-agent productivity. Live Guide users routinely experience a return on investment within three to six months.
Rock-solid support and proven expertise
Our in-depth market knowledge and respected technical expertise make us a partner of choice for Fortune 100 companies worldwide. Our world-class technical support ensures that each of our customer organizations can make the most of Live Guide to increase sales, improve customer support, reduce service costs and build brand loyalty.