Deliver better, faster service.
Netop Live Guide was designed with the needs of technical support and customer service teams in mind. Live Guide combines text, audio and video chat in one intuitive platform and features the routing, reporting and remote assistance tools your team needs to deliver the best possible online service. Since it is fully web-based, you can start using Live Guide chat on your site in just a few minutes!
"We would recommend Live Guide to others – and have – based on our experience, which has been outstanding."
- First Savings Bank Northwest
Add Chat to Your iPhone or Android App
Live Guide makes chat mobile – either through mobile browsers or by building chat into your native app. Our Software Development Kit (SDK) is designed to integrate chat into iPhone and Android apps in as little as ten minutes. With Live Guide your team can deliver exceptional service to mobile customers!
Exceptional Online Customer Service
Keep visitors to your website online and engaged by reaching out to them with Live Guide’s proactive chat invitations. Online customers prefer chat over phone 2-to-1 as a means for customer service. With Live Guide’s video chat option, your agents are a click away from being face-to-face with your customers.
Faster Call Resolution for Tech Support Teams
Live Guide’s remote assistance and co-browsing provide your team the tools it needs to quickly diagnose and address customer issues. With Live Guide, your agents can move quickly from text to audio or video chat to ensure better communication and improved customer satisfaction.
Give it a Try - No Installation Required!
Since Live Guide is a cloud-based chat solution, there’s nothing to download or install. You can start a free trial of Live Guide in just a few clicks – your team can be chatting online and mobile devices in minutes. Or follow the link above to set up a demo of Live Guide with one of our chat specialists.