Live Guide live chat software increases conversions and improves customer service
Netop Live Guide is live chat software that offers businesses a wide range of personal communication features on their websites including two-way text, audio and video chat. With Live Guide your company can easily engage and assist visitors to your website. Live Guide’s full feature set, advanced reporting capability and industry-leading operator interface are designed for usability and efficiency, resulting in increased conversion rates, lower service costs and improved customer satisfaction.
Live Video & Audio Chat
Take online customer experience one step further with live video and audio chat for truly personalized service.
Learn MoreEasy to Implement
Live Guide’s fully hosted live chat SaaS brings secure, real-time chat to your site without anything to download or install.
Learn MoreLive Chat Anywhere
Go where your customers are. Live chat isn’t just for websites – Live Guide lets you chat in online ads, email and social media.
Learn MoreLive Chat for Websites
Customer engagement is crucial to your sales and customer service. Live Guide is live support software as well as a sales support tool. By handling customer support inquiries and questions about purchasing your products, Live Guide will help your business sell more and keep your customers happy.
Leveraging live chat to engage with customers before, during and after the buying process increases your overall bottom line. Specifically, Live Guide helps you:
- Improve website conversions
- Increase sales volume
- Reduce operational costs & increase efficiency
- Build brand and customer loyalty
Online services and business tools that offer personal and tailored customer experiences are crucial in trying to attain and retain valuable customers. Using live chat for website engagement gives you the ability to provide an immediate and personalized customer experience. To see the way communication in business has changed, take a look at our Evolution of Communication in Business infographic.
Live Chat as Live Customer Support Software
For customer support, think of Live Guide as live support software that helps you reach your customers quicker, more efficiently and more effectively. Customers in all industries are increasingly becoming more demanding, requiring instant gratification at a superior service level. Live Guide offers live chat for websites and is the best live chat software in the market to help augment your customer support software with real-time engagement in a cost and resource effective manner. For more information about live chat support software, read more about using Live Guide in customer service.
Live Chat as a Sales Support Tool
Ever wonder how live service on your website might affect online sales or conversions? Live chat for your website allows you to do just that, provide live, personal engagement on your website, when your customers need it most. A combination of proactive chat and click-to-chat features from Live Guide provides a dynamic and beneficial online experience. Studies have shown that users are more likely to purchase online when able to use live chat to place questions just before the sale. Learn more about how online chat software by Live Guide can increase revenue and online conversions.
The Live Guide Difference
Live Guide live chat software brings premium live chat and enterprise-level security to businesses in an easy-to-use and cost effective manner. Live Guide outshines other live chat products by offering you a fully-hosted solution with a simple user and operator interface and advanced capabilities, such as live video and audio chat, dynamic reporting and workflows. Try Live Guide for free and see the difference live chat can make on your website.