Live Chat for the Travel Industry

Close more business and gain new customers with Live Guide

Today’s vacation traveler is not likely to book an expensive trip using just any website; especially one that does not have a live operator available. The live chat capabilities of Live Guide represent the next generation of e-customer service – a powerful alternative to business-as-usual online. Website visitors simply click a button and they easily communicate, live and in real time, directly with your online service agents via text chat.

With Live Guide travel agencies can close more business and gain new customers. When travelers are planning their vacation they want the assistance and comfort of working with a live and trustworthy travel agent to guide them safely through the process. With live chat for travel agencies, chatting online with website visitors is easy, and an important tool to increase sales and improve online customer service.

Close more business

Imagine being able to bring the equivalent of that friendly, in-person “Hi, may I help you?” to your website.  With a simple click, website visitors can communicate with your travel agents using text chat and then switch seamlessly to audio and video. Now you can assist online customers making decisions about their next vacation with the same personal and immediate service they expect in person.  The result? More sales and more satisfied customers.

• Live chat for reservation desks - Studies show that the majority of consumers want help from a live person while they are shopping online. The click-to-chat feature in Live Guide makes immediate one-to-one online customer service available from anywhere on your website. Now you can answer questions immediately when customers are most likely to purchase your products and services.

• Proactive customer service for tour operators – You can boost sales with Live Guide’s proactive chat feature. If a prospective customer has been browsing your website for a period of time, Live Guide reaches out with an invitation to chat. Customers know you care with a personal, consultative and “live” travel associate. Indeed, with Live Guide your customers get the best of both worlds: the convenience of shopping online with the same personal and immediate service they expect in person.  

Live Guide helps you gain new customers by changing business-as-usual online.  There are thousands of travel websites that offer bargain vacation deals. Now you can differentiate your agency from the competition by offering live, one-on-one customer service directly on your website. Not only will you gain new customers, but they’ll keep coming back because they know they will receive friendly, live chat assistance 24 hours a day, 7 days a week.

• Live chat for social media and email - Live Guide is the only solution available that lets you add live chat to email, online advertising or social media. In addition to your website, now you can reach customers where they are most likely to “hang out” online, including Facebook, Twitter, Google and beyond. Adding live chat to your social media, online advertising and email extends the power of chat beyond your website to gain new customers and boost online sales.

• Live chat using audio and video – When it comes to selling travel plans a picture is worth a thousand words and video can be priceless. Live Guide brings live audio and video chat to your online customer service and sales efforts…and this helps shorten the sales cycle, increase average order size and differentiate your business from the competition. Live Guide lets you instantly

Live Guide puts your agency at a distinct advantage in the market by offering a superior customer experience online. Close more business and gain more customers with Live Guide. 

• Provide the convenience of an online experience with person-to-person interaction.
• With a simple click, website visitors can communicate with your service agents using text chat and then switch seamlessly to audio and video.
• Travel agents can redirect website visitors to photos, videos, maps and more during the live chat session.
• Provide immediate help with airline and hotel reservations, travel destinations, discounts and promotions…and at a time when customers are most likely to purchase.
• Increase up-sell and cross-sell opportunities using live chat operators who are knowledgeable in the various additional product and services.