Live chat for Small and Medium Business

Get more business with Live Guide   

Live Guide helps your small business make a big impression with online customers. Website visitors simply click a button and they easily communicate, live and in real time, directly with your service agents via text chat. Live chat for websites is an important tool; not only to increase sales and reduce shopping cart drop out, but also to improve online customer service and technical support. Live Guide results in more satisfied customers and more value from your online presence.

It’s hard to bring that personal touch to your online store or website. Imagine being able to bring the equivalent of that friendly, in-person “Hi, may I help you?” to the Internet. It’s possible with Live Guide chat with audio and video. Website visitors easily communicate using chat and then switch seamlessly to audio and video. With Live Guide you get more business, more satisfied customers, and more value from your online presence.

Proactive Chat - You can get close more sales with Live Guide’s proactive chat feature that sends an invitation to chat with website visitors anywhere on your site. If a prospective customer has been browsing a web page for a period of time, Live Guide reaches out with an invitation to chat that is tailored to the product or page your customer is looking at. Proactive chat with Live Guide has proven to increase conversion rates with 20-40%, as well as increasing overall customer satisfaction and build brand loyalty.

Co-browsing – You’ll sell more using Live Guide since your agents have the ability to push pages to customers and guide them through the online experience. With the co-browsing feature your customer and your service agent are literally on the same page, looking at the same information, at the same time…and this helps close the sale and increase average order size. With Live Guide you establish an immediate two-way dialogue that converts website visitors into online customers.

Live Guide represents the next generation of e-customer service and a powerful alternative to business-as-usual online. And unlike telephone support, your agents can handle multiple customer inquiries simultaneously with Live Guide. This reduces your costs, increases sales and boosts productivity.

• Give your small business the communication tools and productivity advantages needed to compete with the big boys.
• Make immediate one-to-one technical assistance, sales advice and customer service available from anywhere on your website.
• Answer questions immediately and when customers are most likely to purchase your products and services.
• Provide the convenience of an online experience with person-to-person interaction.