Live Chat for Retailers

Increase conversion rates, average order size, and online sales efficiency with Live Guide

Without a doubt, the Internet has changed the way people purchase retail goods. It has quickly become the consumers’ channel of choice because it’s fast, convenient, and open 24 hours a day. Yet, in spite of these benefits, the Internet lacks the personal touch and immediate customer service that make brick and mortar stores so successful.

Now you can make your online business more personal with Live Guide. With one click of a button website visitors easily communicate, live and in real time, directly with your online sales agents using text chat, audio and video. With Live Guide your customers get the best of both worlds: the convenience of shopping online with the same personal and immediate service they expect in person.

 
Increase conversion rates – You can release the full business potential of your online business with live chat software for e-commerce.  Internet retailers and online stores convert more visitors to customers using Live Guide’s proactive chat feature that sends an invitation to chat with website visitors anywhere on your site. Proactive chat can increase conversion rates by 20-40%.

Increase average order size – Live Guide’s unique ability to support not only text chat, but also audio and video chat gives operators all the tools they need to help hesitating customers make a purchase decision. Using click-to-chat you establish a personal two-way dialogue with your customers, rather than a one way transaction; and that results in increased average order size.

Reduce costs and increase productivity – Saving just one second per chat can result in an overall time savings of 80 hours per year, and Live Guide’s prepared response and customer intelligence features were designed for optimal agent efficiency. And since operators can handle multiple customer inquiries simultaneously, rather than only one at a time using the telephone, you save money by increasing per-agent productivity.

Bolster loyalty and satisfaction – According to a market survey conducted by eBay in 2011, 69% of online customers prefer to communicate via live chat when making an online purchase. Now your sales agents can communicate with online customers – live and in person – using text chat, and then seamlessly transition to audio and video, guiding customers through your site. As a result, you provide a superior online experience for your customers bolstering long-term loyalty and satisfaction.

Live Guide is provides many benefits, not only for Internet retailers but also traditional retailers who now have an online component.

• Online sales improve for Internet retailers using live chat because customer’s questions are answered immediately, and at a time when they are most likely to purchase your products and services
• Shopping cart abandonment is reduced when you deploy live chat on pages with a high drop-out rate and in areas of your website where it is most important to engage your customers
• Using live chat software for e-commerce stores, online customers receive the same level of personal and immediate service they come to expect in a brick and mortar shop 
• Agents can redirect the Live Guide browser to any new page, literally guiding customers through the online experience
• Chat operators can handle multiple customer inquiries at the same time; boosting efficiency and sales while saving money