Increase Online Sales with Live Chat

Chatting with your website visitors is a fast, easy and a familiar way to form a relationship and answer purchase questions. Now you can offer the same comfort and expertise a new customer would experience in a real store and close sales with the lowest cost-per-acquisition with Live Guide.

Live Guide is an innovative alternative to business-as-usual online. Studies show that 77% of people shopping online would like to make contact with a real person before making a purchase, and over half say that the lack of interaction has caused them not to purchase. With Live Guide your customers get the best of both worlds: the convenience of shopping online with the same personal and immediate service they expect in-person.

Proactive Chat - You can dramatically increase e-commerce sales with Live Guide’s proactive chat feature which sends an invitation to chat with website visitors anywhere on your site. If a prospective customer has been browsing a web page for a period of time, Live Guide reaches out with a chat message that is tailored to the product or page your customer is viewing. An essential tool for online sales, this feature alone can increase conversion rates and e-commerce revenue by 20% or more.

Audio and Video - Live Guide extends the value and immediacy of live chat with audio and video. Imagine being able to bring the equivalent of that friendly, in-person “Hi, may I help you?” to online sales using live audio and video. With a simple click, website visitors can communicate with your service agents using text chat and then switch seamlessly to audio and video.

• Best practice

  Use the live chat for social media feature within Live Guide to boost online sales. Now you can reach out to customers where they are most likely to hang out online. Adding live chat to your social media, online advertising and email extends the power of chat beyond your website to reach more customers and bolster the profile of your company.

• Bottom line benefits

  Studies show that customers are far more likely to purchase from your website if you provide the best online service.  Live Guide’s advanced click-to-chat features helps reduce shopping cart abandonment and increase average order size.

  • Proactive chat can increase conversion rates by 20-40%, improve overall customer satisfaction and build brand loyalty  
  • Live Guide’s unique ability to support not only text chat, but also audio and video chat gives operators all the tools they need to help hesitating customers make a purchase decision
  • Shopping cart drop out is reduced using live chat because customer questions are answered immediately, and at a time when they are most likely to purchase your products and services
  • Both sales and average order size increase when you route calls to operators and specialists according to specific areas of expertise or focus