ONLINE Civic Services

Bring efficient online service to your citizens with Live Guide

Throughout the country, local and state agencies are migrating government services to their websites.  Citizens are directed to go online for forms, to register for services, and to get information.  In most cases, question resolution and customer service still occur over the phone or require a trip to city hall.  With Live Guide online chat, you can create a virtual civic center by adding efficient service to your online resources.

With a simple click, residents can easily communicate, live and in real time, directly with online service representatives via text chat. Every interaction is 128-bit SSL encrypted to ensure secure communication.  Our robust set of tools allow your service teams to handle multiple inquiries, send prepared responses, forward forms and direct citizens to the online resources they need.

You can bring an additional level on interactivity to your online government services by incorporating video chat.  Video chat creates a strong bond between citizens and the governmental official they are speaking with - from police officers to elected officials.

Increase citizen engagement with live chat

Government agencies know the value of improving access to services.  A robust library of information coupled with the tools available in Live Guide allows you to create a virtual town hall for your citizens.

Surveys and Forms – Live Guide lets you collect information from citizens prior to, during or after chats to expedite question resolution, service registration and other key functions.

Advanced Routing and Workflows – With Live Guide, one agent can handle multiple inquiries simultaneously.  Live Guide also allows you to channel and redirect citizens to the correct agency or individual quickly.

Easy to Implement and Use
 - Live Guide is a fully-hosted SaaS solution - there's nothing for you to install.  Our intuitive administration module and operator interface make it easy to connect with online visitors.

  • Best practice

    Build a full set of prepared responses to efficiently direct citizens to the correct resources and pages on your site.

  • Bottom line benefits

    • Improved access to government services through your online channel
    • Quicker resolution of citizen concerns and reduced overall service costs
    • Move seamlessly from text chat to full audio and video chat
    • Increased utilization of online resources