Build Brand Loyalty with Live Chat Online
Building a stronger relationship with your customers helps build brand loyalty. But that’s hard to do online; the Internet lacks the personal touch and immediate customer service that make brick and mortar stores so enduringly successful. Now you can forge stronger customer relationships and build brand loyalty with Live Guide, the live chat software that helps you create a better customer experience online.
With Live Guide you give your customers the best of both worlds: the convenience of shopping online with the same personal and immediate customer service they expect in person. Website visitors simply click a button and they easily communicate, live and in real time, directly with your online service agents via text chat. This immediately creates a meaningful one-to-one interaction that will boost customer satisfaction and will build brand loyalty.
A better online customer experience - anywhere
The Internet has changed customer expectations. Building brand loyalty in an e-commerce world means that online customer service must be fast, convenient and available. And the kind of online experience you provide for your customers today can dramatically influence their brand loyalty in the future. Live Guide gives you the tools you need for build brand loyalty through superior online customer service.
Your Brand Identity: Live Guide call buttons and proactive chat invitations are fully customizable to match your branding, graphic design and preferred wording. Flexible controls let you decide when and where to invite customers to chat with your company, and what information to ask for before engaging in a chat. The result is a customer service experience that supports your brand identity and builds brand loyalty.
Proactive Chat - You can build a stronger relationship with your online customers with Live Guide’s proactive chat feature that sends an invitation to chat with website visitors anywhere on your site. Imagine bringing that live, in-person “Hi, may I help you” to your website. Live Guide reaches out with chat messages that are tailored to the product or page your customer is looking at.
Live Chat in Social Media - Live Guide is the only solution available that lets you add live chat to social media. Now you can reach out to customers wherever they are online. Adding live chat to your social media, online advertising and email extends the power of chat beyond your website to reach more customers, boost online sales and build brand loyalty.
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Best practice
According to a market survey conducted by eBay in 2011, 69% of online customers prefer to communicate via live chat when making an online purchase. Use the click-to-chat capability of Live Guide to connect sales agents with online customers – live and in person – using text chat, and then seamlessly transition to audio and video. Live Guide provides a superior online experience for your customers bolstering long-term loyalty and satisfaction.
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Bottom line benefits
Using the live chat for customer service features within Live Guide you will differentiate your company from the competition, improve service and keep customers coming back for more.
- Make your online service stand out from the competition by providing immediate help via live chat from anywhere on your website.
- Build brand loyalty by providing customers with the convenience of being online with in-person interaction they expect in a store.
- Engage customers seamlessly from a simple chat dialog to full audio and video directly from your website.
- Empower your agents to guide customers through the online experience and demo products, resolve service issues, or provide consultation and support using chat, audio and video.
