Live Chat White Papers & Research
Live chat is helping businesses large and small increase conversions, sales, customer satisfaction and engagement. Our extensive research aims to help you understand how live chat can help achieve these results. Download any of the white papers below to learn more.
This paper analyzes the way financial institutions are using live chat software to reconnect with customers after transitioning their business online. Download now.
This paper examines how live chat software can transform traditional marketing collateral into real-time avenues for customer engagement. Download now.
This paper details the results of a recent UK survey of 2000 online shoppers and their dissatisfaction with the current standards of online customer service. The paper also notes the amount of business lost each year due to poor customer service, and how live chat can counter those loses. Download now.