Netop Live Guide Technical Support
World-class technical support is included with your purchase of Netop Live Guide to ensure that your organization can make the most of live chat to increase sales, improve customer support, reduce service costs and build brand loyalty.
A variety of online resources are available for your use 24 x 7, including manuals and documentation, training videos and a knowledge base with answers to common technical support questions. You can contact our technical support team online using live chat during business hours, or complete the technical support form below at any time to request assistance.
Information on recent and upcoming releases
Live Guide 5.5
Version 5.5 of Netop Live Guide was released in the Americas on January 16, 2012, and globally on January 22, 2012.
Operator previews of forms and texts
Operators are able to preview what customers are typing as they type. Operators can also preview completed customer forms prior to initiating chat. Live Guide customer forms have been redesigned for better user experience.
Spell check
Operators can automatically check the spelling of messages they send to customers. Supported languages include English, French, Spanish, Italian and Portuguese.
Improved security: IP address restrictions
For extra security, administrators can restrict access to the Administration Console or Operator Console to specific IP addresses.
A complete list of features and fixes included in this release can be found in the Live Guide release history.
