Security overview

Netop Live Guide is built upon a highly secure platform that safeguards the data and privacy of each user. The product utilizes the industry-standard Adobe Flash Player which in turn employees the sandbox security model to further ensure that user data and local file system information is not accessible. Additionally, all data passing through Netop Live Guide is SSL (Secure Sockets Layer) encrypted with a 128-bit encryption.

Technical specifications

Live Guide Operator Console

Recommended hardware (minimum):

  • Pentium4 1.6Ghz/1GB RAM
  • Mac G4 1.33Ghz/1GB RAM

Recommended software:

  • OS: Windows XP SP3/ Windows Vista / Windows 7 / Mac OS 10.6
  • Browser: FireFox 3.5 or later / Internet Explorer 7.0 or later / Safari 5.0 or later / Chrome 10 or later
  • Adobe Flash Player: Flash Player 10.0.22.87 or later (to achieve maximum security we recommend an upgrade to latest release available)

Live Guide Customer Console

Recommended hardware (minimum):

  • Pentium4 1.6Ghz/1GB RAM
  • Mac G4 1.33Ghz/1GB RAM

Recommended software:

  • OS: Windows XP SP3/ Windows Vista / Windows 7 / Mac OS 10.6
  • Browser: FireFox 3.0 or later / Internet Explorer 7.0 or later / Safari 3.0 or later 
  • Adobe Flash Player: Flash Player 10.0.22.87 or later (to achieve maximum security we recommend an upgrade to latest release available)

Live Guide Administration

Recommended hardware (minimum):

  • Pentium4 1.6Ghz/1GB RAM
  • Mac G4 1.33Ghz/1GB RAM

Recommended software:

  • OS: Windows XP SP3 / Windows Vista / Windows 7 / Mac OS 10.5 / Mac OS 10.6
  • Browser: FireFox 3.0 or later/ Internet Explorer 7.0 or later/ Chrome 3 or later
  • Adobe Flash Player: Flash Player 10.0.22.87 or later (to achieve maximum security we recommend an upgrade to latest release available)

Remote Access feature (available only for Windows)

Recommended hardware (minimum):

  • Pentium4 1.6Ghz/1GB RAM

Recommended software:

  • OS: Windows XP SP3 / Windows Vista / Windows 7
  • Browser: FireFox 3.0 or later/ Internet Explorer 7.0 or later/ Chrome 3 or later

Live chat bandwidth requirements

Chat: 128K
Audio: 512K
Video: 768

Port requirements

It is required that ports 443 and 80 (TCP/IP) are open