Live Guide Manuals & Guides

Netop supplies manuals and documentation to assist in your live chat implementation. When beginning a trial or implementation, start by reading the System Administrator's Guide, or watching the training video.  Share the Operator's Guide with anyone who will be handling customer chat sessions. Additional information is available below for more advanced implementations. 

Netop Live Guide System Administrator's Guide

Netop Live Guide Operator's Guide

Netop Live Guide: Set Up and Test Proactive Chat

Technical Brief: Enabling Quality of Service to Optimize Performance EU-server

Technical Brief: Enabling Quality of Service to Optimize Performance US-server