Live Guide Case Studies

Learn how live chat software can help your business increase online sales, reduce service costs and improve customer satisfaction in case studies showing the actual results achieved by companies who have implemented Netop Live Guide as their live chat solution. Whether your business is large or small, live chat can make a difference to your bottom line.  Learn more from these customer case studies.


Sydbank want to be available for visitors to their website. Implementing chat in Sydbank’s customer service has made it very easy for customers to contact the bank when needed. Read More>

Remploy wants to provide high quality online advice - Ease of use and no need to download anything for Remploy or their users was decisive for the choice of vendor.  Read More>

First Savings Bank Northwest wanted to deploy chat to broaden their reach and improve online service - the solution they chose had to be easy to implement, learn and use. Read More>

EURES and the European Commission use Live Guide in cross-border, online job fairs to connect job seekers directly with prospective employers through text and video chat. Read More>

Nykredit, the largest provider of mortgage credit in Denmark, has integrated video chat into their online banking, customer service and technical support efforts - and continues to find ways to expand their use of Live Guide video chat. Read More>

One of the UK’s largest automobile sales groups, Drive Vauxhall, began using Live Guide as a way to provide exceptional online customer service.  In the process, the discovered a previously untapped revenue stream.  Read more >


Scandinavian Airlines serves more than 100 destinations - and serves its passengers with Live GuideSAS implemented chat and experienced a 100% increase in service efficiency, faster response times and more satisfied customers. Read More>

The police in Redwood City, California, wanted to provide excellent service to residents, so they chose to let citizens chat directly with officers using online chat.  In this video, Chief of Police JR Gamez discusses the priority his department puts on service and why they chose Live Guide. Watch the video >

Nets, a Nordic provider of payments, card and information service, needed to increase the efficiency of their IT Help Desk - the solution they chose needed to be secure and affordable. Read More>

In 2012, the DCCA decided to focus on optimizing their communication with consumers and extensively re-organize. They used live chat to achieve their goal of solving as many enquiries as possible online.  Read More>

The Association of Danish Pharmacies is the nation's employer and professional organization for pharmacies. For them it was only natural to think about text, audio and video chat as part of their strategy. Read More>

e-conomic builds an online customer service channel that can keep up with their fast-paced growth. With multi-language support and intelligent sales and service routing, Live Guide is ready to meet the SaaS company's needs. Read more.

Axonom, a leading provider of enterprise-level CRM solutions, uses Live Guide to engage visitors to their website. But for Axonom, live chat not only increases site conversions, it also enhances their visitors' experiences. Read More>

ITSRx, a specialty Internet pharmacy in the US, provides personal assistance with Live Guide. Anyone visiting the ITSRx Web site can click on a live chat link to ask questions, in real time, to one of the company’s customer service representatives. Read More>

Hi3G uses Live Guide to engage and assist online customers quickly and efficiently, resulting in higher conversation rates and very high customer satisfaction. Read More>