Live Chat Resource Center

Everything you need for a successful Live Guide implementation

Whether you are starting your first trial of live chat, or have been working with Live Guide for years, Netop is committed to helping you achieve your live chat goals. This resource center provides you with online tools that will help you get started with Live Guide, train your operators and optimize your implementation. It also provides access to our customer implementation and technical support teams.

 

Our Research

Whitepapers, surveys and other resources to help you learn more about live chat, its practical uses and business benefits.
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Our Customers

Learn how other companies use Netop Live Guide to engage customers in these case studies.
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News

The latest news on live chat solutions from Netop Live Guide.
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Live Guide Blog

Our blog focuses on live chat as a solution, best practices and live chat for the finance and retail industries.
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Webinars & Events

Check out the latest events Netop is hosting and attending to keep up to date.
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Knowledge base

Find instant answers to the most common questions about Netop Live Guide in our online knowledge base.
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Training videos

Video tutorials to help administrators and operators get started with Netop Live Guide or learn about new features.
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Manuals & guides

Training manuals for operators and administrators in PDF form.
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Technical support

Information on recent releases and service windows, plus direct access to the Netop Live Guide technical support team for your questions.
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Data sheets & specifications

Get technical specifications, data sheets and brochures in PDF form here
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