The SaaS Live Chat Solution
Live Guide is convenient, scalable and works on every computer
Live Guide is a cloud-based live chat system. Since it is provided as a fully hosted, software-as-a-service (SaaS) solution there is nothing to download or install, no maintenance is required, and no special hardware is needed. And Live Guide is based on the pervasive Adobe Flash Player so you can be assured that it will work on any computer at any time. We do the work so you don’t have to using our dedicated Netop servers.
When a volcano in Iceland disrupted air travel in Europe, calls to airlines skyrocketed. SAS, using Netop Live Guide, was able to handle much of their call volume through live chat. Live Guide saw the ramp up in live chat volume and scaled up dynamically to support the dramatic short term increase without an interruption in service.
Bottom line benefits
Need to ramp up to meet unexpected demand? No problem with Live Guide; our software as a service system dynamically scales up or down as your volume increases or decreases. Live chat in the cloud means that Live Guide will scale automatically to support fluctuations in live chat traffic, giving you just the capacity you need, when you need it.
- Cloud-based SaaS delivery means there is nothing to download, install or maintain
- Broad platform support based on Adobe Flash means that Live Guide works on every computer
- No special hardware is needed, no software maintenance is required
- Updates to Live Guide are automatically uploaded in real time; we take care of every update and version release from our secure live chat servers.