- The integrated help features and intuitive design of the Live Guide Administrator Console help you get up and running quickly.
Live Guide Makes it Easy
Easy to get started, easy to administer
It is easy to get started with Live Guide since there is nothing to download or install. We do the work on our dedicated servers, you simply log in and start setting up your first live chat campaign immediately.
Live Guide also makes it easy to administer the system and optimize the process. It comes pre-loaded with a default language preset designed to handle most situations. Conveniently customize the presets or use them as-is to get started with live chat right away.
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Best practice
Live Guide comes with a complete set of default responses designed for the most common contact center situations like “Operator is busy,” or “How may I help you today?” You can get started with live chat easily and quickly by using these presets as a foundation of your approach. Simply adjust, edit and implement.
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Bottom line benefits
Live Guide’s enhanced graphical user interface makes administration intuitive and easy, and includes a comprehensive online help feature for all aspects of the system.
- Software-as-a-service (SaaS) means nothing to download or install
- Get started right away with a default language preset
- Customize and re-write presets to match your needs and processes
- An intuitive interface results in increased efficiency for administrators
- Online help for all aspects of the system reduces support time
- Easy to use test environment for proactive chat campaigns
