Live Chat with Co-Browsing

Guide customers and gain improvements

Live Guide with co-browsing helps your service agents resolve questions more quickly, keep customers engaged and increase sales. Since chat operators can redirect the Live Guide browser to any new page, you literally guide customers through the online experience.

Live chat with co-browsing creates a powerful sales and support tool. Now your customer and your service agent are on the same page, looking at the same information, at the same time, and this helps shorten the sales cycle, speed customer support and increase average order size.

• Best practices

  Benefit from co-browsing by working to optimize and accelerate the most common tasks. For example, set up the pages and information most frequently needed by your agents in advance. Be sure that the recurrent links are organized in folders and by departments for easy access; this way your agents will be free to concentrate on the customer, not the technology.

• Bottom line benefits

  The co-browsing feature of Live Guide ensures a seamless transition no matter if the conversation is in text, audio or video, and helps guide customers more effectively and efficiently through the conversation.  

  • Remotely guide website visitors to specific pages, information and forms
  • Speed up online technical support
  • Shorten the sales cycle
  • Increase average order size
  • Guide customers to additional product features, information or demonstrations
  • Gently push web pages to chat visitors, directing them to the information they’re seeking
  • Immediately assist customers having problems with the payment process
  • Increase incident resolution and decrease support time