Top Live Chat Software Features in Netop Live Guide

New in Live Guide

Recent updates to Live Guide increase efficiency and help companies deliver better, faster customer service.
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Data Masking

Next-level protection of sensitive customer information.
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Audio and video chat

Get face-to-face instantly with visitors to your site or through social media, email, SMS and online ad campaigns with no download.
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Mobile Chat

Chat with your customers using iPads, iPhones and Android devices through SMS, your site or social media.
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Co-browsing

Guide your customers around your site and to other web-based resources through a shared browser window.
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Click to chat

With the click of a button on your site customers can immediately connect with your IT or customer service team.
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Proactive chat

Proactively invite site visitors to chat with your service or sales team to increase conversions and satisfaction.
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Social media and email

Embed live chat functionality in emails, SMS, online advertising and social media - including Facebook and Twitter.
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Enterprise security

Safeguard your customers and your company with Live Guide's advanced security and encryption.
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Customer intelligence

Get the information you need to provide efficient and personalized service to your customers.
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Comprehensive reporting

Monitor operator and campaign performance with detailed, multi-metric analytics and exportable reports.
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Remote Assistance

Access customer computers to quickly address service issues and improve first-call resolution rates.
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Remote View

View customers' screens instantly for rapid diagnosis of customers' service issues.
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Advanced routing and workflow

Manage multiple, simultaneous inbound requests and route customers to multiple departments.
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Stored history and logs

Record and maintain data from every chat to give operators insight into customer histories.
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Surveys and forms

Create custom questionnaires to collect customer information and feedback before, after and during chats
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Preview chats and forms

Allow operators to preview customer forms before chats and see customers' questions as they type.
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Prepared responses

Automate responses to frequently asked questions to improve efficiency and standardize service.
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Integrations

Integrate with ticketing, CRM and other core business systems through RESTful APIs and ready-made modules.
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Hosted solution

Live Guide is fully-hosted - there is nothing for you to download or install and no software to maintain.
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Easy to use

Designed for optimal operator efficiency, with intuitive controls and a customizable interface.
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Customization

Create customized chat buttons that match your website and maximize your brand.
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