Live Chat for Technical Support
Building a Better IT Service Channel
One of the things that became apparent as we were talking with IT professionals at the Pink Elephant conference in February was that ITSM is undergoing a significant shift in how the beneficiaries of support are viewed. What were once “end users” are more and more frequently called “internal customers” or – more succinctly – [...]
Remote Control & Live Chat at Pink Elephant 2013
It was great to be in Vegas last week for the 2013 Pink Elephant ITSM conference. The quality of the conversations we had with visitors to the expo between sessions and during the networking sessions was tremendous. James Boughal, Netop’s Regional Sales Manager for the Southeast, and I got to meet with hundreds of IT [...]
Video: Getting to Know Live Guide
Sam Heiney takes care of partner relationships for Netop. As someone who has helped customers from diverse industries deploy live chat software on their websites in ways that meet their particular needs, Sam is well versed in the things to consider when looking to open up a chat channel into your customer service, sales or [...]
