About Netop

Netop Live Guide is the live chat solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. Live Guide offers a full range of tools that improve customer engagement through text, audio and video chat for websites, email and social media. Live Guide makes it easy to engage with any online visitor, resulting in increased conversion rates, lower service costs and improved customer satisfaction.

Our Bloggers

name Marius Neagu name
name name Gustav Combrinck
Greg Griffiths Eduard Faerstein Daniel Guerrero

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Live Chat for Technical Support

Building a Better IT Service Channel

Greg Griffiths | Live Chat for Technical Support, Live Guide News | Wednesday, April 3rd, 2013

One of the things that became apparent as we were talking with IT professionals at the Pink Elephant conference in February was that ITSM is undergoing a significant shift in how the beneficiaries of support are viewed.  What were once “end users” are more and more frequently called “internal customers” or – more succinctly – [...]

Remote Control & Live Chat at Pink Elephant 2013

Greg Griffiths | Live Chat for Technical Support, Live Guide News | Wednesday, February 27th, 2013

It was great to be in Vegas last week for the 2013 Pink Elephant ITSM conference.  The quality of the conversations we had with visitors to the expo between sessions and during the networking sessions was tremendous.  James Boughal, Netop’s Regional Sales Manager for the Southeast, and I got to meet with hundreds of IT [...]

Video: Getting to Know Live Guide

Greg Griffiths | Live Chat for Technical Support, Live Guide News | Wednesday, February 6th, 2013

Sam Heiney takes care of partner relationships for Netop.  As someone who has helped customers from diverse industries deploy live chat software on their websites in ways that meet their particular needs, Sam is well versed in the things to consider when looking to open up a chat channel into your customer service, sales or [...]