Learn how financial institutions are using Live Chat to retain customers and improve their online financial services.
With the advent of Internet banking, financial institutions actively moved their customers online – a powerful change, but one that rendered them anonymous. The loss of personal relationships weakened customer retention, and as a result, institutions now strive to restore a human element online. This paper asserts that live chat is the next step in online member services, and a competitive necessity: driving conversions, cutting costs and boosting satisfaction scores.
Download this free whitepaper and learn more about:
- The benefits of live chat for financial services
- How video chat can improve online banking
- What service efficiencies can be gained through live chat
Netop would be glad to show you how Live Guide live chat can be quickly implemented by your institution. Chat with us by clicking the button below if you would like a personal demonstration of Live Guide.
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