Feb 162017
 


The recent release of Netop Remote Control version 12.60 includes new features like support for Windows Server 2016 and an email based multi-factor authentication option. You can learn all about the new release here , but if you ask me, the real excitement won’t be found in the release notes or be seen on the promotional pages of the website.

Don’t get me wrong, the new multi-factor authentication service provided at no additional cost to customers is great. That one feature provides a ton of value, but take a look under-the-hood of this release and you’ll see a whole new world of possibilities opening up. Continue reading »

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Feb 062017
 
RAT infestation? The threat of Remote Access Trojans on Android devices

The return of the SpyNote RAT as a fake Netflix app in late January gave notice that Remote Access Trojans may be the next large scale cyber threat.  Originally surfaced in the summer of 2016, SpyNote is a robustly featured malware that gives its owners remote administrative control of the Android device on which it […]

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Feb 012017
 
Why live chat will increase the efficiency in your customer service

Resolve More Issues by Eliminating Downtime Live chat helps you create a more efficient working environment for your customer service agents, and that means faster responses, higher sales and reduced operating costs. Since chat operators can handle multiple sessions simultaneously, you save money by increasing per-agent productivity.     Multitasking in Customer Service We can […]

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Jan 302017
 
Unpacking Remote Access: What to look for when choosing the right solution

In the latest edition of PC Pro Magazine, contributing editor Dave Mitchell prefaces a glowing review of Netop Remote Control (you can read that review here) by breaking down exactly which features amount to a superior remote access solution for enterprise and SMBs. Diverse platform support, external network access and automated deployment all make the […]

 Posted by at 2:56 pm  Comments Off on Unpacking Remote Access: What to look for when choosing the right solution