Jan 102017
 

The new year is here and with it comes new consumer behavior and demands. Retailers are incorporating in-store innovations to provide the best customer experience possible, making their retail infrastructure even more complex than before.

With this in mind, we’ve compiled the best practices that retail ITs should consider to strengthen their value chain. Continue reading »

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Dec 222016
 
How much can your customer service save by implementing live chat?

Implement live chat for a more efficient customer service Increasing numbers of customers contacting your team, will often require more staff to handle customer interactions. With live chat, customer service agents can handle multiple conversations with customers in real-time. Predefined answers for the most frequent issues, redirecting customers to web pages and routing a customer […]

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Dec 142016
 
Canned messages in your live chat will boost your customer service efficiency!

What are the benefits of using canned messages in chat for customer service? And the pitfalls? If you are working in customer service, you will be painfully familiar with having to answer the same questions over and over. You may have an elaborate FAQ on your website, but most likely you will still experience that […]

 Posted by at 12:06 am  Comments Off on Canned messages in your live chat will boost your customer service efficiency!