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Increased Productivity and Service Levels

Let’s face it, sometimes it’s easier to just do things yourself. No long explanations. No misunderstandings.

Netop Remote Control OnDemand provides an environment where help desk agents can instantly access end user computers to solve incidents right now, right there. That means faster incident resolution, better service, and more productive end users.

Increased customer satisfaction and loyalty

With OnDemand, customers get their support problems solved quickly and without the frustration of trying to explain the problem or issue.

Faster incident resolution

No third-party servers are used to route the traffic. As a result, the traffic pattern is more straightforward allowing faster connections and faster call resolution.

Rapid ROI

Organizations using OnDemand experience reduced support costs through increased productivity. Ease of implementation results in a rapid return on investment.

Superior scalability

The Netop Gateway, which is part of the solution, can handle up to 200 concurrent sessions per Gateway. When extended with load balancing and multiple gateways, the system can support several thousand sessions.