Netop Vision Technical Support

Version 7.3.1 of Netop Vision, released on March 28th, 2012, is a maintenance update for both Netop Vision and Netop Vision Pro and provides a number of maintenance updates as well as a combined migration installer for Netop School customers wishing to migrate to Netop Vision Pro. With version 7.3 of Netop Vision released in January 2012, Netop has introduced Netop Vision Pro, a premium version of Vision that offers additional features.

>Vision version 7.3.1 modification notes
>Vision version 7.3 release notes
>Vision technical specifications
>Version 7.3 known issue - affects Novell users - please read before installing

License keys

Netop Vision version 7.3.1 is available at no cost to customers currently using version 7.x of Vision or with a valid Netop Advantage annual support and upgrade program; it does not require new license keys.

Customers with versions of Netop Vision prior to 7.0 will need to purchase an upgrade and obtain a new license key to install and run version 7.3. If you have questions about your license, or wish to purchase an upgrade, please contact Netop customer service or your local Netop partner.

Vision Pro free trial

Vision customers who download version 7.3.1 can receive a free trial of Vision Pro features. To access the trial, follow these instructions:

Vision customers with version 7.0 and higher

Customers with Vision version 7.0 through 7.2 installed should download and install Vision version 7.3.1. After the installation, open the Vision license manager application on the teacher’s computer and delete the license key. NOTE: Write down your license key before deleting. You will need to re-enter it after the trial period in order to continue running Vision. When the Vision key is deleted, a 30-day trial of Vision Pro is automatically activated and the Vision Pro features are exposed. After the trial period, the product will stop working. The customer must re-enter the Vision license key in the Vision license manager. Once the key is re-entered, Vision works as before without the Vision Pro features exposed.

Vision customers with older versions:

For customers with Vision versions 6.9 and older, Netop recommends running the Vision Pro demo software on a clean test lab that does not have Vision currently installed. Installing Vision Pro over these versions will overwrite the customer’s current Vision installation, requiring you to uninstall Vision Pro and reinstall the old version of Vision at the end of the Vision Pro trial period.

For information on purchasing an upgrade to Vision or Vision Pro please contact Netop customer service or your local Netop partner.

Netop encourages customers to stay current with the latest version of Vision. Upgrades to Vision and technical support are free for customers who have purchased Vision within the last year, or who have a current Netop Advantage annual support and upgrade policy.

Vision customers wishing to move up to Vision Pro, Netop's new, premium classroom management software offering, may do so for an additional fee.

Customers using an older version of Vision may purchase an upgrade to the latest version at the upgrade price, as long as that version has not been terminated by Netop. Currently versions 6.5, 6.7 and 6.8 of Vision are eligible for upgrades.

Version 6.0, and all older versions of Vision (and MasterEye) have been terminated, and are not eligible for technical support or upgrade pricing. To upgrade a terminated version you will need to purchase a new license for Vision version 7.3.

Click here to learn more about the Netop upgrade policies.

Please contact Netop customer service or your local Netop partner if you need information on your current Netop product status or to purchase an upgrade.