Support & Resources

Product End of Sales: Netop MyVision

Netop MyVision Basic

Netop has made the decision to formally discontinue MyVision BASIC and MyVision FREE. It has been replaced with Netop Vision Pro that supports both platforms Mac and Windows.

Netop MyVision termination plan:

Effective from January 12th, 2016:

  • New licenses and add-on licenses cannot be purchased.
  • Existing license subscriptions cannot be renewed.
  • MyVision Free is no longer accessible
  • Technical support will be available until January 12th, 2017 for customers with a valid subscription
  • Knowledge Base articles concerning the current version still exist but will not be updated
  • The product is terminated after 12 months

Product terminated effective from January 12th, 2017:

  • The source code is frozen and will not be recompiled again
  • Technical support is no longer available
  • The product is officially terminated and will no longer be available in any form

Upgrade to Vision Pro for the price of your MyVision Basic renewal rate

As a MyVision Basic customer with a valid subscription, you will be able to upgrade to Vision Pro for the price of your MyVision renewal rate for 12 months. Once 12 month has passed, you will need to pay the regular Vision Pro renewal rate going forward.

Please contact Netop customer service or your local Netop partner for an upgrade quote or if you have questions.

Contact technical support

Contact our support team via live chat or by calling toll-free:

Americas: 866-725-7833 or (503) 797-6331 

Europe: +45 4590 25 10

Our global support hours are Monday to Friday from 2:00 AM to 6:00 PM (EST), 08:00 - 24:00 (CET) in English. Support is also available in German from 08:00 - 17:00 (CET). You can use the technical support form below to submit a request at any time.

Technical Support

If you encounter a technical problem with MyVision, please use the form below to contact Netop technical support for assistance, or check the Knowledge Base for 24 x 7 support. 

Technical Support Form

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